February 7, 2017

ITIL

 

Why ITIL @ Career Studio

ITIL® Trainings

  1. ITIL®-Overview
  2. ITIL® Foundation Course Training
  3. Online ITIL® Foundation Course Training

ITIL Foundation Certification- Classroom Training Overview

ITIL®

ITIL® Qualifications Foundation, Intermediate, Managing Across the Lifecycle Expert, Master

IT Service Management best practices that bring measurable value to business and enhance IT professionals know-how

ITIL® Qualification Scheme

  1. ITIL® Foundation
    • Suitable for individuals who require a basic understanding of the ITIL® framework.
  2. ITIL® Intermediate
    • For a deeper understanding of the ITIL® Service Management Practice.
  3. ITIL® Managing Across the Lifecycle (MALC)
    • A capstone level, aimed at individuals who wish to achieve the ITIL® Expert level.
  4. ITIL® Expert
    • Designed for professionals who wish to demonstrate a superior level of knowledge of the ITIL® Scheme.
  5. ITIL® Master
    • This validates the capabilities of the professional to apply the ITIL®  principles and techniques to the workplace. The ITIL®  Expert is prerequisite.
ITIL® Benefits for the professional ITIL® Benefits for the organization
1. Enhances your employment prospects
2. Makes your skills more competitive
3. Proves your expertise and know how
4. Boosts your job productivity
5. Increases your standing within the IT community
6. Improved use of skills and experience
1. Aligns IT with business need making the former and asset to the business
2. Increase cost effectiveness and productivity
3. Improves customer service delivery
4. Improves ROI of IT services through the use of proven best practice process
5. Offers greater visibility of IT costs and IT assets
6. Reduces cost of recruitment and training – hiring ITIL® qualified people is easier
7. Improved productivity

ITIL Foundation Certification- Course at Glance

ITIL® Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. The ITIL® Foundation Certification also applies to IT professionals who work within an organization that has adopted ITIL® and so need to be aware of and contribute to the overall service improvement programme.ITIL Foundation Certification- Course at Glance

ITIL®V3 Foundation Level – Upon successful completion of the education and examination components related to ITIL® Foundation certification, including the ITIL® Foundation exam, candidates gain knowledge and understanding in the following areas:

  1. Service Management as a practice
  2. Service Lifecycle
  3. Key Principles and Models
  4. Generic Concepts
  5. Selected Processes
  6. Selected Roles
  7. Selected Functions
  8. Technology and Architecture

ITIL® Intermediate Certification- Course at Glance

ITIL Intermediate level has a modular structure with each module holding a different focus. ITIL Intermediate candidates can take as few or as many ITIL Intermediate certifications as they require to suit their ITIL intermediate exams and certification needs.

ITIL Service Lifecycle pin

For a more intense, specialized, process-level knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices, the Service Capability modules will be of interest to you: For a broad management focus of ITIL practice areas, the Service Lifecycle modules will be of interest to you:

ITIL® Expert: Manage Across the Life Cycle- Classroom Training Overview

  1. Integrate service management processes across the lifecycle
  2. Understand organizational structure to apply IT Governance for management and delivery of IT services
  3. Implement effective communication during delivery of service
  4. Manage processes and people service management
  5. Measure, implement and improve service management capability
  6. Prepare for ITIL® MALC Exam

Training includes

  1. Understanding key concepts and functioning of lifecycle
  2. Identifying and evaluating risks
  3. Understanding potential stakeholders and documenting stakeholder map
  4. Integrating processes for quality IT Service management
  5. How to increase customer satisfaction with help of ITIL approach
  6. 6. Exam preparation

ITIL Foundation

This new ITIL® Foundation course offers students a comprehensive and high quality approach to obtaining their ITIL Foundation Certificate credits. The course is based upon ITIL ’s Service Lifecycle approach to service quality and the Core Capabilities within that lifecycle

ITIL Intermediate

Service Operation Certificate not just a free-standing qualification but also a part of the ITIL Intermediate Lifecycle stream. It is also one of the modules that leads to the ITIL Expert.

ITIL Service Strategy

Service Transition Certificate is not only a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Transition publication.

ITIL Service Design

Service Design Certificate is not only a free-standing qualification, but also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Design publication.

ITIL Continual Service Improvement

Continual Service Improvement (CSI) Certificate is not only a free-standing qualification, but is also a part of the ITIL Intermediate Lifecycle stream. Also it is one of the modules that leads to the ITIL Expert certificate in IT Service Management.

The purpose of this training module and the associated exam and certificate is respectively, to impact, test, and validate the knowledge on industry practices in service management as documented in the ITIL Continual Service Improvement publication.

ITIL Service Offerings & Agreements

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

ITIL Operational Support & Analysis

The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

ITIL Intermediate RCV

The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

ITIL PPO

The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

 

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